TERMS & CONDITIONS

Confirming the booking

A booking is only confirmed when the booking form has been completed and the £25 booking fee has been paid and you receive written confirmation from MJS Entertainment.

Payment of fees

The non-refundable £25 booking fee will be required to secure your booking.

The outstanding balance will be required 30 days (1 Month) before the date of your event.

If this is not paid by the date due we then have the right to cancel your booking and you will lose your non-refundable booking fee.​

Cancellations

Cancellation by the client:

In the event that the client cancels the booking, the client agrees to inform MJS Entertainment immediately in writing.

If the client cancels 180 – 90 days (6 – 3 months) before the event then the a full refund will be given back to the client (Excluding the booking fee).

If the client cancels 90 – 30 days (3 – 1 Months) before the event 50% of the total balance (excluding booking fee) will be returned to the client and 50% will be kept by MJS Entertainment.

If the client cancels 30 days (1 Month) before the event 100% of the total balance will be kept by MJS Entertainment.

The main reason for the above is because when you book with MJS Entertainment the date is taken off the website and reserved solely for you meaning no one else can book it, therefore we will be refusing business on the agreement that you have hired us for your event.

Therefore we suggest that you are 100% sure before you book

Cancellation by MJS Entertainment:

In the very unlikely event that MJS Entertainment cancels the booking due to unavoidable circumstances, MJS Entertainment agrees to inform the client of the cancellation and make all reasonable attempts to find a suitable replacement at no extra cost to the client.

Should a suitable replacement not be found, MJS Entertainment agrees to refund any other fees already paid in advance.

Changes on the day

Where possible, changes to the schedule which are unavoidable on the day of the event should first be discussed & agreed with MJS Entertainment.

Should this not be possible, changes are to be agreed between the client and MJS Entertainment prior to the event start time. Any changes will be subject to these terms and conditions.

In the event that MJS Entertainments performance is delayed due to unavoidable circumstances, liability is limited to providing the client with time equal to time lacking or a discount or refund at a pro rata rate based on the time of commencement of music / entertainment.

Any delayed set up time or subsequent delayed start time due to the overrun of any prior proceedings or of situations being outside of MJS Entertainment control will not warrant any extension of the stated finish time or any fee reduction. However, at the sole discretion of MJS Entertainment and with the permission of the venue management, an extension of these performing times may be made but will charge an additional fee. This fee must be paid in cash to MJS Entertainment before any extra time commences.

The client must supply a minimum of one hour to enter a venue and set up prior to the start time and also a similar time allowance at the end of the night to pack up. This time can be reduced if access is good MJS Entertainment are familiar with the venue. If access to the venue is difficult e.g. stairs or distance from unloading area etc, please do try and let MJS Entertainment know about the access upon booking.

Music Requests

MJS Entertainment will make every reasonable effort to supply and play requests that are added to our online music request system.

MJS Entertainment will make reasonable effort to play as many additional requests as possible from the client and guests during the evening (Unless the client has specified that they do not wish guests to make requests).

There is no guarantee that all requests will be played. MJS Entertainment reserves the right to refer any requests of questionable nature to the client or the venue management.

Equipment

It is agreed by the client and MJS Entertainment that our equipment is not available for use by other performers or persons except by specific permission from the DJ.

Where permission had been given for use of the our equipment to be used by others, MJS Entertainment will not be responsible for its working order or any problems to other services it may cause.

In the unlikely event that MJS Entertainments performance is delayed or terminated due to major equipment failure i.e. music is unable to be played, liability is limited to providing the client with a pro rata rate discount/refund of the booking fee from the time of termination.

MJS Entertainment accepts no liability for minor equipment failure i.e. failure that does not result in termination of services. MJS Entertainment accepts no liability for equipment failure/music termination caused by any ‘Sound Limiter’ shutting off the supply of electricity to the DJ’s equipment. The client must ensure protection of the DJ’s equipment from adverse weather conditions, where the equipment location is not inside e.g. gardens, marquees etc. The client will be fully liable for any damage to equipment, caused by adverse weather conditions or damage caused by any guests at your event. Payment for any damaged equipment should be received by MJS Entertainment within 7 days of the event or further costs may be charged due to loss of earnings. It is the responsibility of the client to ensure that there is an adequate provision of electrical power within ten metres of MJS Entertainments set-up point

It is the clients responsibility to check with all venues that all our equipment & add ons can be used.

Withdrawal Of Services

In case of verbal and/or physical violence towards MJS Entertainment staff, the client will be asked to have this or these people removed from the venue. If an agreement regarding this can not be resolved then the services from MJS Entertainment will be stopped and terminated, and the client will be liable for the remainder of any fee due and will not be given a refund.

In the case of damage being caused to any equipment either belonging to or leased to MJS Entertainment by the client or any person/person’s at the event, the service’s of MJS Entertainment may be stopped, and the client will be liable for the remainder of any fee due, and the client will also be fully liable for any damage to equipment. Payment for any damaged equipment should be received by MJS Entertainment within 7 days of the event or further cost’s may be charged.

Force Majeure

In cases of ‘Force Majeure’ (which shall be known as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity, order of Government or Local Authority having jurisdiction in the matter, changes in law, foreign government policy, act of God), which are not attributable to any act or failure to take preventive action by MJS Entertainment or client, then MJS Entertainment or the client may cancel this booking without penalty other than the loss of the booking fee.

Complaints Procedure

Any issues that arise during the event must be communicated to MJS Entertainment at the time that they arise in order for us to have an opportunity to solve the issue.

MJS Entertainment is unable to resolve issues if they are not aware of any situation that may occur during a performance.

In the unlikely event that you should feel dissatisfied with any aspect of services provided by MJS Entertainment and the issue was not resolved during the event, the client must contact us in writing to info@mjsentertainment.co.uk within 48 hours of the end of the event.

MJS Entertainment will not enter into any discussions with regards to the individual DJ’s presentation style or content as this is a subjective interpretation.

In the unlikely event there is a requirement for reimbursement of fees paid, not covered elsewhere in the Terms and Conditions, it is limited to half of the fee paid.

Photos, Filming and Testimonials

During your event we may take photos or films relevant to the marketing of MJS Entertainment.

These photos or films may be used on our website or on social networking sites linked to MJS Entertainment. If you do not want any photos or films of your event to be used for this purpose please inform MJS Entertainment within 48 hours of your event. Written feedback that we receive from events may be used for the purpose of marketing MJS Entertainment. This feedback may appear on our website or social networking sites.

If you do not want your feedback to be used for this purpose please inform us at the time of sending it.

Bouncy Castle Hire​

​​The bouncy castle will only be setup in a clean environment.

The bouncy castle will not be setup if there is excessive pet fouling or dangerous obstructions.

Our 12ft x 12ft bouncy castle MUST fit in the required space of 22ft x 16ft to comply with safety regulations as you need to allow a minimum of 5 feet at the front and rear of the bouncy castle and 2 feet either side. This is to allow access and room the blower at the rear.

The hirer agrees to ensure the environment is safe and the required space is available you will lose your fee if not.

The booking fee is non refundable unless the weather is deemed unsafe to deploy equipment.

If you would like to cancel the booking due to pending bad weather, an alternative date can be arranged with MJS Entertainment.

The equipment has both an age and height limit please ensure that these restrictions are adhered to.

Adult supervision is required at ALL TIMES whilst the equipment is in use and is your responsibility.

Please insure ALL shoes, jewellery, earrings, sunglasses, watches or anything sharp that can damage the bouncy castle is removed. (A £200 repair charge will be due if damaged).

No silly string, face paint or pens are allowed on the bouncy castle as this could damage the paint work. (A £100 repair charge will be due if damaged).

No smoking on or near the equipment (this includes BBQ’s).

No hanging or climbing on the side walls or on top of the bouncy castle as this can be extremely dangerous.

No food or drinks to be eaten on the bouncy castle.

If the equipment is dirty on collection a cleaning charge of £100 will be due.

Do not allow more than the safe number of people to use the bouncy castle at any one time.

Somersaults, acrobatics, colliding, pushing is strictly forbidden.

Pets are not allowed on the bouncy castle.

No one with any pre-medical conditions is to use the equipment e.g. neck injury, healing bones, blood pressure, heart conditions.

The bouncy castle should not be used if it becomes wet for whatever reason.

in the event of heavy rain whilst the equipment is in use, it must remain inflated and electrical equipment must be covered.

If the blower stops working, ensure that no body uses it and inform MJS Entertainment immediately.

MJS Entertainment will not be held accountable for any damage to your property whilst gaining access to erect the bouncy castle. It is important that the hirer ensures that there is clear and safe access. MJS Entertainment can refuse to deliver if access is not safe.

MJS Entertainment will not be held accountable if they are not advised of any underground piping that could be damaged when stakes/securing pegs are hammered into the ground.

In order to deliver and pick up the equipment within our 25min allotted time slot the hirer must ensure:

Clear access outside their property.

Distance between our delivery vehicle and location is less then 20meters.

Access to the garden or hall is clear and wide enough for the equipment (2.5 meters width).

The location is clear of garden equipment, trampolines, pet mess ect.

Washing lines are taken down.

Overhanging tree branches are cut and the grass has been mowed

We have the right to refuse bouncy castle delivery if we deem that the location/environment does not meet the acceptable standards.

​Photo Booth Hire​

​Our Photo Booth will only be setup in a clean environment.

GDPR​

Please review our privacy policy

​For more information please visit www.eugdpr.org

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CONTACT US

07800750227

Mon - Thu, 9am-3pm

info@mjsentertainment.co.uk

24 X 7 X 365

COPYRIGHT © MJS ENTERTAINMENT 2020

 MJS Entertainment SW Ltd is a company registered in England and Wales with company number: 1234567